Chaos as Facebook Staff's Door Access Badges Malfunction Locking Them Out of Building
Tech giant faces more turmoil
On Monday, tech giant Facebook and its other online properties, including Instagram and WhatsApp, saw a massive power outage causing stocks to plummet and users unable to gain access to the platforms.
Facebook wrote in a brief statement:
"We're aware that some people are having trouble accessing our apps and products."
Now Facebook's employees' security badges weren't working, leaving them unable to access the building.
"Was just on phone with someone who works for FB who described employees unable to enter buildings this morning to begin to evaluate extent of outage because their badges weren't working to access doors," Times reporter Sheera Frenkel tweeted.
"Was just on phone with someone who works for FB who described employees unable to enter buildings this morning… because their badges weren't working to access doors," https://t.co/egmiSV48cd [1/2]— Jonathan Aul (Vax'd. You?) (@mudshark58) October 4, 2021
Meanwhile, users of wireless carriers Verizon, T-Mobile, and AT&T also suffered outages.
It is not clear if those outages were Facebook-related.
The Independent reported:
Facebook appears to have had its DNS records taken from the global routing tables.
That's according to Brian Krebs, a cyber security expert who runs a popular blog.
In slightly less nerdy speak, that means that effectively Facebook.com, Instagram.com, and presumably the rest have had their records wiped from the internet's address book.
When you type one of those URLs into your internet browser, it should be able to speak to Facebook and ask it where it needs to go – but the system that does so has been withdrawn.
It's like turning up at the Facebook office for a meeting, but the receptionist isn't there. You (or your computer) are just stuck at the desk, since you (or it) don't know the number of the office door you're trying to get to.
(Or something like that analogy.) It's not clear why that happened. Facebook is so big that it runs its own DNS – unlike other, smaller companies – so only someone at Facebook would have the power to stop it running, too.